RETURN & EXCHANGE POLICY:

We will honor a refund or exchange with the following conditions:

- Items must be unused, unopened, and in the same condition as you received it.

- Items must be in the original packaging.

- Proof of purchase must be accompanied with the returned merchandise.

- Proof of the damaged product ( images /video). Without proof we do not offer any reimburse. 

- We do not refund original shipping costs with the return.

- You will be responsible for the return shipping charges, which will not be refunded, unless you received a damaged, defective or incorrect product (see Damaged, Defective, Incorrect Products Policy).

- Only items purchased on www.novakorshop.com may be accepted for a return.

- Special case for thread refund: Refund will be initiated for the number of defective threads. Images of all thread should be provided.

No refund will be honored if the product(s) has been opened, used or damaged (including damage incurred during transit) back to us unless product is faulty. Returns can only be honored if the product(s) in returned intact.

Please note, once you have placed an order and refuse acceptance of delivery of that order from either the local postal office, courier, border control or customs, then no refund will be issued as a result of the goods being returned to us.

 

IMPORTANT: YOU MUST CONTACT US PRIOR TO RETURNING A PRODUCT AND ASK FOR A “CUSTOMER RETURNS FORM”. A REFUND WILL NOT BE ISSUED WITHOUT PROPER AUTHORISATION FROM ONE OF OUR CUSTOMER SERVICE REPRESENTATIVES. NO RETURNS WILL BE ACCEPTED AFTER 5 DAYS.

SHORT DATED STOCK: Any short dated stock that has been purchased from our "special offers" section of the website is non refundable / exchangeable to another item unless FAULTY. (This means no refund or voucher code will be honored even if returned within our above 5 day policy)

All "Refund requests" must be sent over on email to (info@novakorshop.com) so that they are traceable. No refund can be accepted via the phone, live chat or website enquiry.

REFUND POLICY

If you are dissatisfied with your product, you may return it at your own cost.

Once we receive your item, we will inspect it and notify you that we have received your returned item(s). We will immediately notify you on the status of your return after inspecting the item(s). If your return is approved, we will initiate a refund based on the original method of payment. You will receive the credit within a certain number of days depending on your card issuer’s policies. Novakorshop reserves the right to approve, reject, partially approve or decide the type of return.

 If you would like a refund on returned products, we will refund the price of the products with the delivery fee deducted ( the actual shipping cost will be deducted. we will provide receipt as the cost stated on the web site during check out is a part of promotion).

ORDER CANCELLATION

- We do accept order cancellation once the payment was confirmed and order was forwarded to warehouse for packing. No cancellation is accepted after order is placed. 

- We may cancel double order - if the same order was placed and paid twice. You will receive Notificaton from us regarding order cancellation. 

SHIPPING POLICY

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the real cost of shipping will be deducted from your refund. We will provide shipping receipt. The shipping cost can be more than the originally paid amount as stated on the web site shipping fee is a part of promotion and is not the real fee that was charged for shipping. We recommend that all returns be sent via a traceable carrier. Keep the return tracking number associated with the package you are returning to ensure that the package is returned to our warehouse and send this tracking number to our customer service representative. Please note we do not accept C.O.D. deliveries. Lost return shipments will not be refunded.

DELIVERY FAILURE

If a package is returned to our warehouse because it could not be delivered (either because you were not available for pick-up, refused delivery, or could not collect it from the local post office) we can resend the package at your cost or issue a refund once we receive the package with the delivery fee deducted.

CUSTOMS

In rare situations, packages may be held in customs. If a package is stopped in customs, we advise you to contact your local customs office and either try to have the package released or reject it and have it resent to us. Once we receive the returned package, we will either resend the package or refund the amount of the products. If customs returns your package to us, we will resend the package to you at no cost. If you would like a refund on returned products, we will refund the price of the products with the delivery fee deducted ( the actual shipping cost will be deducted. We will provide receipt as the cost stated on the web site during check out is a part of promotion). Please note we only make a refund if we receive the returned package - we do not take responsibility for seized goods.